Privacy Policy

MedicalVIP provides private, non-skilled in-home care for older adults and individuals with disabilities across New York. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. By using this site or submitting our contact form, you agree to the practices described below.

Information We Collect

We collect information you choose to provide and certain information that is gathered automatically when you visit the site.

• Contact information you submit: your name, email address, and phone number, provided when you complete our inquiry form.
• Eligibility details you volunteer: answers to eligibility questions and any other information you choose to include about your or a loved one's care needs.
• Information collected automatically: basic technical and usage data such as IP address, browser type, device information, pages viewed, and referring pages, collected through cookies and similar analytics technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and requests for information.
• Assess potential eligibility for care services.
• Coordinate and arrange in-home care.
• Contact you by phone, email, or text message about your inquiry.
• Operate, maintain, and improve the website.
• Comply with legal obligations and protect our rights.

SMS / Text Messaging

By checking the SMS consent box on our form, you consent to receive calls and transactional and informational text messages from MedicalVIP regarding your inquiry and the care services you asked about. This consent is optional.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP at any time to opt out of further messages.
• Reply HELP for help.
• Consent to receive text messages is not a condition of purchase or of receiving any service.

Your mobile information will not be shared or sold to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties for their own marketing purposes.

Revoking consent: you may revoke your consent to receive text messages at any time by replying STOP to any message, or by contacting us using the details in the Contact Us section below. After you opt out, we may send one final message confirming that the opt-out has been processed.

How We Share Information

We do not sell your personal information. We share information only in the limited circumstances described here:

• Service providers: with trusted vendors who perform services on our behalf, such as hosting, communications, and analytics, and who are permitted to use the information only to provide those services to us.
• Legal compliance: when required to comply with applicable law, legal process, or a government request, or to protect the rights, safety, and property of MedicalVIP, our clients, or others.

As stated above, mobile phone numbers and SMS consent information are never shared or sold to third parties or affiliates for marketing or promotional purposes.

Cookies & Analytics

We use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use the site so we can improve it. Analytics tools may collect aggregated usage data on our behalf. You can control or disable cookies through your browser settings, although some parts of the site may not function properly if you do.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information you provide against loss, misuse, and unauthorized access. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

You may contact us to ask about the personal information we hold about you, to request that we correct or delete it, or to opt out of communications. We will respond consistent with applicable law.

Note for state residents: depending on where you live, you may have additional rights under your state's privacy laws, such as the right to know, access, correct, or delete your personal information, and the right not to be discriminated against for exercising those rights. To exercise any of these rights, please contact us using the details below.

Children's Privacy

This website is intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: 212-MEDICAL
• Email: [business email]
• Mailing address: [mailing address]